Frequently Asked Questions

Everything you need to know about shopping at The Bong Shop

How is my order packaged for delivery?

We prioritize your privacy. All orders are shipped in plain, discreet packaging with no mention of 'The Bong Shop' or the contents on the exterior of the box.

What happens if my glass item arrives broken?

While we pack every item with extreme care, accidents can happen. If your item arrives damaged, please take a photo immediately and contact our support team within 24 hours for a replacement or refund.

How long does shipping usually take?

Standard shipping typically takes 3-7 business days depending on your location. Express shipping options are available at checkout for faster delivery.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), as well as secure digital payment options like PayPal and Sezzle for interest-free installments.

Do you offer international shipping?

Currently, we ship to select countries. Please enter your address at checkout to see if delivery is available to your region and to view applicable shipping rates.

Can I return a product if I change my mind?

For hygiene and safety reasons, we can only accept returns on unused items in their original, unopened packaging within 14 days of purchase.